Durham Health Patient Satisfaction Survey

At Durham Health we are committed to continuously improving our service to you

Our goal is to perform surveys every year on different aspects of our practice in order to further enhance our care to the community.

Here is the feedback from our most recent patient survey:

 

1. Are you a registered patient or a casual patient?

100% Registered

2. Where did you hear about Durham Health?

14% Pamphlet, 24% Word of Mouth, 43% Already Enrolled, 19% Other

3. Did you find making an appointment easy?

100% Yes

4. Was the telephone answered in a friendly efficient way?

100% Yes

5. Did you get your appointment with the Doctor you requested?

95% Yes, 5% Not Applicable

6. Was your welcome at the centre friendly?

100% Yes

7. Were the waiting rooms comfortable?

100% Yes

8. Do you think you were kept waiting too long?

100% No

9.Did anyone inform you that you would be kept waiting?

23% No, 10% Yes, 67% Not Applicable

10. Were you happy with your consult today?

95% Yes, 5% Unsure

11. Overall were you satisfied with your experience at Durham Health?

100% Yes