Durham Health Patient Satisfaction Survey

At Durham Health we are committed to continuously improving our service to you

Our goal is to perform surveys every year on different aspects of our practice in order to further enhance our care to the community.

Here is the feedback from our most recent patient survey:

March 2012 Survey

1. Are you an enrolled patient at Durham Health?

100% Yes

2. Did you find making an appointment easy?

100% Yes

3. What could we have done better?

A few suggestions were made for online bookings.

4. Did you find the staff helpful?

100% yes

5. How can we improve?

No improvements suggested, all positive comments

6. Have you accessed our website?

23% Yes, 77% No

7. If yes, did you find it informative?

Of those who have accessed it, 100% yes

8. Would you like to see any other information on our site? If so what are your suggestions?

Many of those who had not accessed our website were unaware of us having one and were now going to check it out.

Others suggested we advertise the website more. Our website is included in all our adverts and appointment cards.

9. Are there any other services you would like to see us offer at Durham Health?

84% No, 26% Yes

10. What would you like to see?

More parking, Baby change table, after hour services and a more holistic approach such as a naturopath.

 

Since this survey took place we have purchased a baby change table that will be installed in the patients restroom.

Whilst more parking would be ideal, we do provide onsite parking with two disabled parks.

We have had two naturopaths try and establish themselves at Durham Health. Unfortunately there was not enough demand for their service.

An online appointment process is not currently available with our computer system. We recommend for those who wish to use online methods, to email us at reception@durhamhealth.co.nz with appointment requests. We too hope that this service will be available in the future.

 

 

 

March 2011 Survey

1. Are you a registered patient or a casual patient?

100% Registered

2. Where did you hear about Durham Health?

14% Pamphlet, 24% Word of Mouth, 43% Already Enrolled, 19% Other

3. Did you find making an appointment easy?

100% Yes

4. Was the telephone answered in a friendly efficient way?

100% Yes

5. Did you get your appointment with the Doctor you requested?

95% Yes, 5% Not Applicable

6. Was your welcome at the centre friendly?

100% Yes

7. Were the waiting rooms comfortable?

100% Yes

8. Do you think you were kept waiting too long?

100% No

9.Did anyone inform you that you would be kept waiting?

23% No, 10% Yes, 67% Not Applicable

10. Were you happy with your consult today?

95% Yes, 5% Unsure

11. Overall were you satisfied with your experience at Durham Health?

100% Yes