Description of Services
In addition to General Practice care, including acute and chronic illness and accidents we provide the following services to our enrolled patients :
- Free Well man checks aged 45 - 65
- Free Well woman checks 45 – 65
- Free Sexual Health Visits for the under 20’s
- Free Child immunisations
- Free Palliative care visits
- Free Extended mental health consults
- Free Annual diabetic check
- Free Packages of care acute illnesses
- Care Plus enrolment
We also provide the following :
- Driving medicals
- Immigration medicals
- Travel vaccinations
- Nursing services
- Minor surgery
- Vasectomy
- Appointments for casual,non registered patients and visitors from overseas.
Repeat Prescriptions
Any requests for a repeat prescription will be sent on to your Doctor who will decide whether you need to be seen or not.
In general if you have not been seen in the last three months you will need to make an appointment with the Doctor. This is a legal requirement.
In exceptional circumstances your Doctor may indicate in your records that six monthly reviews are appropriate and a repeat prescription may be issued without an appointment.
When making a request for a repeat prescription you must give the Nurse or Receptionist full details of the medications you require including names and doses. If you are not able to give details then you will need to book an appointment and see the Doctor.
Repeat prescriptions are never issued to patients who are unknown to the practice.
Requests for repeat prescriptions can usually be collected by the next working day.
All prescriptions are to be collected by the patient from the surgery. (In cases of difficulty with transport they may occasionally be faxed to a pharmacy, this service is usually reserved for the frail elderly.)
Please note : A fee of $10.00 is charged for repeat prescriptions.
Results
The Receptionists DO NOT have access to your results or medical files.
Your call will be put through to one of our Nurses or their answering machine and they will get back to you.
Results are normally available between 12pm - 3pm. They are available once the Doctors have seen and signed off the result.If you do not hear from us you can assume the results were normal. However, please contact us if your problem is not resolving and you require further investigation.
All abnormal results are followed up by the clinical staff who will either call or write to you with a plan of action.
Reports/ sickness benefit forms
If you require the Doctor to sign any forms for you there is a minimum charge of $10.00. If you are new to the practice you will need to make an appointment to see the doctor, they cannot sign forms for patients they have not seen.
Forms will not be released without payment.
Care Plus
Patients with two chronic diseases needing additional health care may be eligible for the ‘Care Plus’ programme. They are entitled to 4 discounted fee practice visits per year. These can either be used to see the Nurse (free) or the Doctor (half usual fee). Ask the Nurse or Doctor if you qualify for this programme.
Cervical Screening
The Nurses and Doctors do cervical smears. If you are unsure of the dates of your last smear or whether you require one, please talk to one of the Nurses who will be only too happy to help you.
Immunisations
All childhood immunisations are free. Please talk to one of our Nurses if you have any questions and or concerns.
Mammograms
All women aged between 45 and 69 are eligible for a free mammogram every two years. If you would like to be enrolled in this scheme please talk to one of the Nurses.
Complementary and Allied Health Services
At Durham Health we aim to treat all patients holistically, as such we realise some patients choose to access complementary services with positive outcomes for themselves. Durham Health will be leasing room to Allied Health professionals and Complementary Therapists to allow for this demand in our community. These individuals are independent of Durham Health and we encourage all patients accessing these services to ensure they have a full understanding of the service they are embarking upon.
Durham Health accepts no liability for these services.
For further details please go to the Other Services page.