What's New?

Saturday Clinic:

Responding to patient feedback we are now going to open Saturday mornings to provide an after-hours service to our community. The clinics will commence on April 1st and run as a trial throughout the winter months.

This service is not subsidised and after-hours fees apply. Payment is on the day as per our standard accounts policy.

There will be limited booked appointments for our enrolled patients. The service will be run as a sit and wait clinic, emergencies will take priority.

Free flu vaccines will also be available to those who meet the requirements set by the Ministry of Health. This service is offered to DH patients and the general public, no appointment is required. If you are not eligible for free flu vaccine the cost is $30.

2017 Flu Vaccinations:

The 2017 flu vaccines are now in stock and are available to be administered. For patients who do not meet the funded criteria the cost is $30 per vaccine.

Influenza continues to be a major threat to public health worldwide because of its ability to spread rapidly through populations. Anyone aged 6 months or older can be vaccinated against influenza. The influenza vaccination is funded for certain groups of people who are considered to be at greater risk of complications from influenza. The vaccination is recommended (although not funded), to reduce the risk of spread of the disease, for those who are in close contact with individuals at high risk of complications.

Eligibility criteria for free vaccinations:

  1. Pregnant women (any trimester)
  2. Anyone aged 65 years or older
  3. Anyone under 65 years with an approved condition (check with one of our nurses if you are unsure)
  4. Children under the age of 4 years who have been hospitalised for respiratory illness or have a history of significant respiratory illness

Gardasil Vaccination:

Changes to the National Vaccination schedule now mean that the Gardasil vaccinations are available to both boys and girls from the age of 9 years. The age range has also been extended to 27 years. Please contact us if you have any questions or would like to book an immunisation appointment.

 

Services:

Email Repeat Prescription Requests are now available via our website. Request will only be accepted by completing the online prescription request form. Please click on the Prescription page for further information.

We are currently investigating electronic appointment bookings too. More information will follow. Thank you for all your feedback on this matter.

Appointment Reminders

Due to an increasing number of patients who make appointments and "DO Not Attend" we have extended the text reminder service we have been utilising for results and accounts to appointments. All text go out approximately 2pm the day before your appointment. You do not have to call to confirm but we do request you call to cancel the appointment should you no longer require it. We have been over whelmed at times with demand for Doctors appointments. We want to ensure we can always fit in those acutely unwell and needing medical attention. It is really important everyone plays their part in cancelling appointments made and no longer required. Repeat offenders who DNA and do not let us know will be offered nurse triage appointments in the first instance. We would also like to remind everyone that we can charge for appointments not attended including those for the under 13's. To prevent this being the next step in managing the problem we respectfully request appointments only be made that are needed and cancelled in time for another person to utilise the slot. We appreciate emergencies happen and its not always possible to cancel in time.

Text reminders

Durham Health has been looking at ways we communicate with our patients. A recent survey shows us many of you would rather recieve emails and text messaging than letters. To this end we are trialling a friendly text message reminding patients when they have an outstanding account. The clinical team are also texting some results when it is deemed appropriate to do so. Please check we have your up to date cell phone number and email address when you're next in the clinic.

Patient Experience Survey

Our practice is participating in a national survey to find out what your experience with health care is like and how your overall care is managed.

Taking part is voluntary. You can say no.

If you take part,your responses will be anonymous and your privacy protected throughout. We will share your contact details, including email address and mobile number, only so that you may receive an invitation to complete the survey online.

By taking part in the survey,you would be helping to improve care and access to health services in local communities across New Zealand.

Please talk to a member of staff if you have any questions. Thank you.

Respect

The team at Durham Health strongly advocates and supports the Code of Health and Disability Services Consumers' Rights. This ensures everyone is treated with respect regardless of their cultural differences, religion, social or ethnic grouping.

These basic human rights also carry to our very hardworking staff. The management will not tolerate any form of racist demeaning personal comments aimed at our staff.

If you feel unable to connect with a particular doctor it is your choice to request you do not see them again. You do not have the right to be abusive.

If you have a serious concern about the treatment you have received then we request you document it formally as per our complaints policy and forward to the practice manager.

Patients who cannot be respectful will be asked to enrol with another practice.