2011 Patient Survey

1. Are you a registered patient or a casual patient?

100% registered

2. Where did you hear about DH?

14% pamphlet, 24% word of mouth, 43% already enrolled, 19% other

3. Did you find making an appointment easy?

100% Yes

4. Was the telephone answered in a friendly efficient manner?

100% Yes

5. Did you get an appointment with the Dr you requested?

95% Yes, 5% Not applicable

6. Was your welcome at the centre friendly?

100% Yes

7. Were the waiting rooms comfortable?

100% Yes

8. Do you think you were kept waiting too long?

100% No

9. Did anyone inform you that you would be kept waiting?

23% No, 10% Yes, 67% Not applicable

10. Were you happy with your consult today?

95% Yes, 5% Unsure

11. Overall were you satisified with your experience at DH today?

100% Yes