Complaints Policy
Complaint Process
Durham Health endeavours to provide quality medical care. However, we realise that as a consumer there may be times when you are dissatisfied with the service received. If this occurs and you feel your grievance should be heard you may address your complaint (marked Private and Confidential) in writing or verbally to:
The Complaints Officer Durham Health 15 Durham Street RANGIORA 7400Please include the following details:
- Time and date of incident(s)
- Details of the action, efent, process or staff member
- Names of personnel involved (if possible)
- Brief description of the incident(s) that occurred
Your complaint will be received in confidence and investigated thoroughly in a timely and caring manner. If not resolved within ten working days your complaint will be acknowledged in writing and you will be informed on the actions taken as part of the investigation. At any time you may ask for a copy of the practice's Complaints Policy.
If you feel that your complaint constitues serious medical misconduct or you are unhappy with the treatment of your complaint you may at any time contact:
Health and Disability Advocacy, Christchurch Phone 03 377 7501 or 0800 555 050
Or
The Health and Disability Commissioner P O Box 1791 Auckland Phone: 0800 11 22 22Thank you