What's New?

Influenza Vaccinations

Please book in your flu vaccine from the 1st April 2019, we are running clinics daily during week days and some Saturday mornings.  We encourage you to book online!  Please click here for further information 

MMR (Measles Vaccine) Update

Please click here for further information 

Opening Hours

We are now open 8.30am - 6.00pm Monday -Thursday and 8.30am - 5.00pm Friday.  Saturday 9-12pm 

These new hours will allow us to have two GPs working till closing, which means there are still the same number of appointments after 5pm as before, but with an increase in GP and patient safety. The new hours will also align with the opening hours of Rangiora Pharmacy and Pacific Radiology businesses that will be in our new building, allowing us to provide a more complete patient experience.

New Building 

The new extension is now up and running and we are delighted with the new space it has given us. We have also completed the refurbishment of our existing building creating extended nurse areas and a new observation wing. We would like to thank you all for your patience whilst the work has been completed and hope you agree it was worth it.

Having Greg Knight and his team from Rangiora Pharmacy join us is in this venture is very exciting as it has been suggested in our surveys for improved services many times over the years.

We welcome Pacific Radiology, offering Xray and Ultrasound services, this is great news for all our community in North Canterbury

 

Do you have a Community Service Card (CSC)?

  • As from December 1st 2018 patients and their dependants who hold a current CSC will receive significantly reduced doctors fees for routine medical appointments
  • If you are unable to show your current CSC on the day of consultation normal fees will apply.
  • Please ensure you update your CSC details when visiting the practice.
  • Additional funding will also extend free visits for children under 14 years old for routine medical appointments.

Online Appointments

We offer an online booking system for you to book an appointment online at your convenience. Please follow the instructions on our website found under the "Appointments" page.  If you need assistance with this process please feel free to call the receptionists for further instruction.

Staff News

Dr Peter Aspell is one of our GP Registrars this year.  Peter works Monday - Thursday.  

Dr John Robinson joined our GP team as a GP Registrar starting May 2019.  John works Mondays, Tuesdays and Fridays.

Dr Heather Benn is our new GP registrar starting 10 June 2019 working Monday - Thursday.  We welcome Heather to the team!

Other News

Blood Test Clinics are available during the day, please discuss with the Receptionist or book online with the nurse.  A charge of $10 per test will apply. 

Skin Checks:  Are you at risk of skin cancer?

Dr Terence Goh has completed the Skin Cancer College of Australasia's Post Graduate Diploma in Dermoscopy that he received with distinction.

  •  15 minute appointment to check 1 or 2 areas of concern cost $85.00
  •  30 minute appointment to complete a full skin check cost $190.00

Acute Daily Drop in Clinic: 

We provide 2 drop in clinics daily to ensure those patients who feel they cannot wait for a routine appointment are seen. The clinics will run at 11am and 3pm daily. The 11am clinic is being created with priority for children under 6 years of age and for those whose parents feel they cannot wait until the end of the day for an appointment. These clinics are for acute sickness, not chronic disease management. You MUST make a routine appointment if you are not acutely unwell. Those with mental health issues especially cannot be serviced adequately in an acute drop in clinic setting.

The drop in clinics have been well received with the majority of patients being extremely grateful that we are taking their health seriously and ensuring access to a doctor or nurse on the day.

The clinics are run as a sit and wait clinic and you may see a doctor or nurse once triaged. Emergencies always take priority.

Policy on Cannabis based Products:

Durham Health has developed a policy on medicinal marijuana. The Doctors at Durham Health will NOT prescribe cannabis based products unless advised to by an appropriate specialist. The full policy can be read on our policies page.

Advance Care Planning:

Advance care planning is a way to help you think about, talk about and share your thoughts and wishes about your future health care. It is focusd on and involves both you and the health care professionals responsible for your care. it can also involve your whanau/family and/ carers if that is your wish. 

Now is the best time to consider taking part in advance care planning conservatuions before you become seriouslly unwell. Planning will help you, and those around you to understand what is important to you and what treatment and care you would like.You can set out what you want or hope for in an advance care plan. You should keep your plan up to date, especially if things change. Recording your choices or wishes is voluntary. It  will make it easier for those important to you and your healthcare providers to use this information to decide what treatment and care you would want if you are unable to tell them yourself.

Want to know more? Talk to your GP or Practice Nurse Tracey about the medical choices you might have in the future. Ask opur staff for a copy of the Advance Care Plan and Guide.

You can also find information by visiting www.advancecareplanning.org.nz


Saturday Clinic:

Saturday Clinic 9am to 12pm weekly.

Under 14 yr olds enrolled with Durham Health and Casual under 14yr old are now FREE.  For everyone else, this service is not subsidised and after-hours fees apply. Payment is on the day as per our standard accounts policy.

There are limited booked appointments for our enrolled patients, the service is run as a sit and wait clinic, emergencies will always take priority.

 

Gardasil Vaccination:

Changes to the National Vaccination schedule now mean that the Gardasil vaccinations are available to both boys and girls from the age of 9 years. The age range has also been extended to 27 years. Please contact us if you have any questions or would like to book an immunisation appointment.

 

Services:

Email Repeat Prescription Requests are now available via our website. Request will only be accepted by completing the online prescription request form. Please click on the Prescription page for further information.

 

Appointment Reminders

Due to an increasing number of patients who make appointments and "DO Not Attend" we have extended the text reminder service we have been utilising for results and accounts to appointments. All text go out approximately 2pm the day before your appointment. You do not have to call to confirm but we do request you call to cancel the appointment should you no longer require it. We have been over whelmed at times with demand for Doctors appointments. We want to ensure we can always fit in those acutely unwell and needing medical attention. It is really important everyone plays their part in cancelling appointments made and no longer required. Repeat offenders who DNA and do not let us know will be offered nurse triage appointments in the first instance. We would also like to remind everyone that we can charge for appointments not attended including those for the under 13's. To prevent this being the next step in managing the problem we respectfully request appointments only be made that are needed and cancelled in time for another person to utilise the slot. We appreciate emergencies happen and its not always possible to cancel in time.

Text reminders

Durham Health has been looking at ways we communicate with our patients. A recent survey shows us many of you would rather recieve emails and text messaging than letters. To this end we are trialling a friendly text message reminding patients when they have an outstanding account. The clinical team are also texting some results when it is deemed appropriate to do so. Please check we have your up to date cell phone number and email address when you're next in the clinic.

Patient Experience Survey

Our practice is participating in a national survey to find out what your experience with health care is like and how your overall care is managed.

Taking part is voluntary. You can say no.

If you take part,your responses will be anonymous and your privacy protected throughout. We will share your contact details, including email address and mobile number, only so that you may receive an invitation to complete the survey online.

By taking part in the survey,you would be helping to improve care and access to health services in local communities across New Zealand.

Please talk to a member of staff if you have any questions. Thank you.

Respect

The team at Durham Health strongly advocates and supports the Code of Health and Disability Services Consumers' Rights. This ensures everyone is treated with respect regardless of their cultural differences, religion, social or ethnic grouping.

These basic human rights also carry to our very hardworking staff. The management will not tolerate any form of racist demeaning personal comments aimed at our staff.

If you feel unable to connect with a particular doctor it is your choice to request you do not see them again. You do not have the right to be abusive.

If you have a serious concern about the treatment you have received then we request you document it formally as per our complaints policy and forward to the practice manager.

Patients who cannot be respectful will be asked to enrol with another practice.