What's New?

Opening Hours over the Seasonal Holiday:

Our hours of operation will change for 3 weeks over the holiday season. As from Wednesday 27th December through to Monday 15th January our opening hours will be 8.30am -5pm. There will be no late clinics for this period.

 

Skin Checks:

Are you at risk of skin cancer?

Dr Terence Goh has now completed studying for the Skin Cancer College of Australasia's Post Graduate Diploma in Dermoscopy that he received with distinction.

  •  15 minute appointment to check 1 or 2 areas of concern cost $85.00
  •  30 minute appointment to complete a full skin check cost $190.00

 

Acute Daily Drop in Clinic: The clinic will NOT run from Friday 22nd December through to Monday January 22nd.

As from Monday 22nd January Durham Health will be providing 2 daily drop in clinics to ensure those patients who feel they cannot wait for a routine appointment are seen. The clinics will run at 11am and 3pm daily. The 11am clinic is being created especially for children uner 6 years of age and for those whose parents feel they cannot wait until the end of the day for an appointment. These clinics are for acute sickness, not chronic disease management. You MUST make a routine appointment if you are not acutely unwell. Those with mental health issues especially cannot be serviced adequately in an acute drop in clinic setting.

The drop in clinics have been well received with the majority of patients being extremely grateful that we are taking their health seriously and ensuring access to a doctor on the day.

The clinics are run as a sit and wait clinic. Emergencies always take priority.

Advance Care Planning:

Advance care planning is a way to help you think about, talk about and share your thoughts and wishes about your future health care. It is focusd on and involves both you and the health care professionals responsible for your care. it can also involve your whanau/family and/ carers if that is your wish. 

Now is the best time to consider taking part in advance care planning conservatuions before you become seriouslly unwell. Planning will help you, and those around you to understand what is important to you and what treatment and care you would like.You can set out what you want or hope for in an advance care plan. You should keep your plan up to date, especially if things change. Recording your choices or wishes is voluntary. It  will make it easier for those important to you and your healthcare providers to use this information to decide what treatment and care you would want if you are unable to tell them yourself.

Want to know more? Talk to your GP or Practice Nurse Tracey about the medical choices you might have in the future. Ask opur staff for a copy of the Advance Care Plan and Guide.

You can also find information by visiting www.advancecareplanning.org.nz


Saturday Clinic:

Our last Saturday clinic for the year will be held on 9th December. The clinics have slowly become less busy and it was felt the need for the service was no longer warranted throughout the summer season. The trial Saturday clinics certainly proved successful throughout the winter months and the Management of Durham Health have committed to ensuring the service is provided again from the beginning of autumn 2018

The Saturday clinics will recommence on 3rd March 2018

This service is not subsidised and after-hours fees apply. Payment is on the day as per our standard accounts policy.

There will be limited booked appointments for our enrolled patients plus the service will be run as a sit and wait clinic, emergencies will take priority.

 

Gardasil Vaccination:

Changes to the National Vaccination schedule now mean that the Gardasil vaccinations are available to both boys and girls from the age of 9 years. The age range has also been extended to 27 years. Please contact us if you have any questions or would like to book an immunisation appointment.

 

Services:

Email Repeat Prescription Requests are now available via our website. Request will only be accepted by completing the online prescription request form. Please click on the Prescription page for further information.

We are currently investigating electronic appointment bookings too. More information will follow. Thank you for all your feedback on this matter.

Appointment Reminders

Due to an increasing number of patients who make appointments and "DO Not Attend" we have extended the text reminder service we have been utilising for results and accounts to appointments. All text go out approximately 2pm the day before your appointment. You do not have to call to confirm but we do request you call to cancel the appointment should you no longer require it. We have been over whelmed at times with demand for Doctors appointments. We want to ensure we can always fit in those acutely unwell and needing medical attention. It is really important everyone plays their part in cancelling appointments made and no longer required. Repeat offenders who DNA and do not let us know will be offered nurse triage appointments in the first instance. We would also like to remind everyone that we can charge for appointments not attended including those for the under 13's. To prevent this being the next step in managing the problem we respectfully request appointments only be made that are needed and cancelled in time for another person to utilise the slot. We appreciate emergencies happen and its not always possible to cancel in time.

Text reminders

Durham Health has been looking at ways we communicate with our patients. A recent survey shows us many of you would rather recieve emails and text messaging than letters. To this end we are trialling a friendly text message reminding patients when they have an outstanding account. The clinical team are also texting some results when it is deemed appropriate to do so. Please check we have your up to date cell phone number and email address when you're next in the clinic.

Patient Experience Survey

Our practice is participating in a national survey to find out what your experience with health care is like and how your overall care is managed.

Taking part is voluntary. You can say no.

If you take part,your responses will be anonymous and your privacy protected throughout. We will share your contact details, including email address and mobile number, only so that you may receive an invitation to complete the survey online.

By taking part in the survey,you would be helping to improve care and access to health services in local communities across New Zealand.

Please talk to a member of staff if you have any questions. Thank you.

Respect

The team at Durham Health strongly advocates and supports the Code of Health and Disability Services Consumers' Rights. This ensures everyone is treated with respect regardless of their cultural differences, religion, social or ethnic grouping.

These basic human rights also carry to our very hardworking staff. The management will not tolerate any form of racist demeaning personal comments aimed at our staff.

If you feel unable to connect with a particular doctor it is your choice to request you do not see them again. You do not have the right to be abusive.

If you have a serious concern about the treatment you have received then we request you document it formally as per our complaints policy and forward to the practice manager.

Patients who cannot be respectful will be asked to enrol with another practice.