Our enrolled patients have access to online healthcare 24 hours a day 7 days a week, through Bettr.co.nz.
You can use Bettr for a wide range of health concerns, including:
BOOSTER DOSE - everyone over the age of 30 can now get a booster dose of the Pfizer vaccine if it has been 6 months since your last dose or since your last COVID infection
We run a COVID vaccine clinic 1-2x per week
Please call to make an appointment
Please note we are trying to utilise emails more within our new system, many of our reminders, recalls, results and invoices will now be sent through emails to you. Please ensure your details are up to date and we have your email address for this.
Advance care planning is a way to help you think about, talk about and share your thoughts and wishes about your future health care. It is focusd on and involves both you and the health care professionals responsible for your care. it can also involve your whanau/family and/ carers if that is your wish.
Now is the best time to consider taking part in advance care planning converstions before you become seriously unwell. Planning will help you, and those around you to understand what is important to you and what treatment and care you would like. You can set out what you want or hope for in an advance care plan. You should keep your plan up to date, especially if things change. Recording your choices or wishes is voluntary. It will make it easier for those important to you and your healthcare providers to use this information to decide what treatment and care you would want if you are unable to tell them yourself.
Want to know more? Talk to your GP or Practice Nurse Tracey about the medical choices you might have in the future. Ask our staff for a copy of the Advance Care Plan and Guide.
Saturdays 9am to 12pm weekly.
Under 14 yr olds enrolled with Durham Health and Casual under 14yr old are now FREE. For everyone else, this service is not subsidised and after-hours fees apply. Payment is on the day as per our standard accounts policy.
There are limited booked appointments for our enrolled patients, the service is run as a sit and wait clinic, emergencies will always take priority.
All GP consults have a text reminder approximately 24hrs prior to your appointment.
You do not have to call to confirm but we do request you call to cancel the appointment should you no longer require it.
GP appointments are incredibly high in demand and we want to ensure we can always fit in those acutely unwell and needing medical attention. Therefore it is really important everyone plays their part in cancelling appointments that are no longer required.
Patients who do not show for their appointment will be charged a 'Did Not Attend' fee
The team at Durham Health strongly advocates and supports the Code of Health and Disability Services Consumers' Rights. This ensures everyone is treated with respect regardless of their cultural differences, religion, social or ethnic grouping.
These basic human rights also carry to our very hardworking staff. The management will not tolerate any form of racist demeaning personal comments aimed at our staff.
If you feel unable to connect with a particular doctor it is your choice to request you do not see them again. You do not have the right to be abusive.
If you have a serious concern about the treatment you have received then we request you document it formally as per our complaints policy and forward to the practice manager.
Patients who cannot be respectful will be asked to enrol with another practice.